Terms and conditions | Clever Canine Co.

LIABILITY WAIVER

I, the undersigned, acknowledge and agree to the following terms and conditions in relation to the participation of my dog in the mobile dog training and transport services provided by Clever Canine Co. ("the Company"):

1. Assumption of Risk

I acknowledge that participation in any dog training, socialisation, transportation, or outdoor activity carries inherent risks. These may include, but are not limited to:

Illness or injury to my dog, including from parasites, insects (e.g., ticks or snakes), other animals, or environmental hazards;
Accidents, unpredictable behaviours, or altercations with other dogs;
Unexpected health conditions or reactions during training or transport.

I voluntarily assume all such risks and release Clever Canine Co., its employees, contractors, and representatives from any liability for injury, illness, loss, or death of my dog while in their care.

2. Health & Behaviour

I confirm that my dog:

Is in good physical health, free from infectious diseases, and up to date with vaccinations, flea/tick, and worming treatments;
Does not pose a known risk to people or other dogs, and has no history of serious aggression (unless previously discussed);
Is not under veterinary treatment for any condition that would affect their ability to safely participate.

I agree to disclose all relevant behavioural or medical information prior to participation. Clever Canine Co. reserves the right to refuse service or remove a dog from the program if behavioural or health issues compromise safety.

3. Veterinary Treatment & Costs

In the event of injury, illness, or medical concern during training or transport, I authorise Clever Canine Co. to seek veterinary treatment on my behalf.

I understand and agree that:

I am solely responsible for all veterinary fees, treatment costs, medication, or emergency care required;
Clever Canine Co. will make reasonable efforts to contact me, but may act in the best interest of my pet if I cannot be reached promptly.
Any transport to or from a veterinary clinic by Clever Canine Co. is done in good faith and at my expense.

4. Transport & Training Liability

I understand that my dog will be transported in a secured, climate-controlled vehicle and cared for to industry standards. Despite best efforts, I release Clever Canine Co. from liability for any incident, injury, or loss that may occur during training, transport, or while in their care.

5. Personal Property

I acknowledge that Clever Canine Co. is not responsible for any loss or damage to personal items (collars, leads, harnesses, etc.) provided with my dog.

6. Media Use

Unless otherwise stated in writing, I give permission for Clever Canine Co. to use photos or videos of my dog for training updates and promotional purposes on social media or websites.

7. Agreement & Legal Release

By signing this waiver or using the Company’s services, I confirm that I have read and understood the terms, and I agree to release Clever Canine Co. from any claims, liabilities, costs, or legal action arising from participation in their programs.

TERMS AND CONDITIONS

1. General Agreement

By booking services with Clever Canine Co., you agree to the following terms and conditions for our Dobg Day Train Van Service.

2. Payment & Booking Policy

Full payment is required at the time of booking to secure a spot.
Payment can be made via credit card, bank transfer, invoice or cash
Packages must be used within their applicable timeframe from the purchase date unless otherwise stated.

3. Weekly & Fortnightly Subscription Plans

Clients may enrol in a weekly or fortnightly subscription plan for ongoing training.
Subscription payments are automatically processed on the agreed billing cycle (weekly or fortnightly).
Subscriptions are non-refundable but may be paused with at least 14 days’ notice before the next billing cycle.

Missed Sessions for Subscription Clients

If a client misses a scheduled session, the following applies:
- Notice given 48+ hours before the session → The session can be rescheduled within the next billing period.
- Notice given less than 48 hours before the session → The session is forfeited with no refund or credit.
- No-shows (if the dog is unavailable for pick-up at the scheduled time) → The session is forfeited with no refund.
Sessions do not roll over beyond the current billing period unless prior arrangements are made.
If Clever Canine Co. needs to cancel due to unforeseen circumstances (e.g., weather, vehicle issues), the session will be rescheduled at no extra cost.

4. Cancellations & Refund Policy

We understand that schedules change, but due to limited availability, the following policies apply:

Cancellations made 24+ hours before pick-up – Credit toward a future session (no refunds).
Cancellations made less than 24 hours before pick-up – No refund or credit.
No-shows (if the dog is unavailable for pick-up at the scheduled time) – No refund.
If Clever Canine Co. needs to cancel due to unforeseen circumstances (e.g., weather, vehicle issues), you will receive a rescheduled session or a credit.

5. Dog Behaviour & Safety

Owners must disclose any behavioural concerns before booking.
If a dog displays aggressive or unsafe behaviour, Clever Canine Co. reserves the right to remove them from training without a refund.
Dogs must be up-to-date on vaccinations, flea, tick and worming and are in good health.

6. Liability & Release

Clever Canine Co. is not liable for injuries, illnesses, or incidents that occur during transport or training.
Under no circumstances will Clever Canine Co. or its employees or agents; be held responsible for Canine Influenza, paralysis tick or injury or anything the requires the dog to be seen by a veterinary that may occur to any pet/s during their day with Clever Canine Co.
Veterinary care will be sought if needed, and owners are responsible for all related costs.
Participation is voluntary and at the owner’s own risk.
Clever Canine Co. is not liable for injury, veterinary assistance/procedures, death, illness, or loss resulting from participation, transport, or training.
This includes injury from interactions with other animals, road incidents, or environmental factors.

7. Veterinary Care & Owner Responsibility

Owners are financially responsible for any veterinary care required while the dog is in our care.
This includes injuries, allergic reactions, illness, or tick-related issues.
Clever Canine Co. is not liable for any outcomes of veterinary treatment or transport.

7. Training Results & Expectations

Training success depends on consistency. Clever Canine Co. provides guidance, but owners must continue reinforcing training at home.
No guarantees are made regarding specific behaviour changes.

8. Photo & Video Usage

Owners may opt-in or out of allowing Clever Canine Co. to use their dog’s photos/videos for social media and training updates.

9. Agreement & Acknowledgment

By using our services, you agree to these terms and conditions. Clever Canine Co. reserves the right to update these terms at any time.