Terms and conditions | Clever Canine Co.

LIABILITY WAIVER

I, the undersigned, hereby agree to the following terms and conditions regarding the participation of my dog in Clever Canine Co.’s Dog Day Training Van Service provided by Clever Canine Co. ("Company").

1. Assumption of Risk

I acknowledge that dog training and transportation involve inherent risks, including but not limited to injury, illness, accidents, property damage, or unforeseen incidents. I understand that while Clever Canine Co. takes every precaution to ensure the safety of my dog, risks may still exist. I do not hold Clever Canine Co. accountable for any injuries, illness or accidents.

2. Health & Behaviour

I confirm that my dog:

Is in good health and up-to-date on vaccinations (proof may be required).
Has no known aggressive tendencies or history of causing harm to people or other animals.
Is free from any contagious illnesses at the time of participation.
I agree to inform Clever Canine Co. of any behavioural concerns before participation. If my dog displays aggression, severe anxiety or excessive barking, Clever Canine Co. reserves the right to remove them from the program without a refund.

3. Injury & Medical Treatment

In the event of injury or illness during training or transport, I authorise Clever Canine Co. to seek veterinary care at their discretion. I understand that I am financially responsible for any veterinary costs incurred.

4. Transport & Training Liability

I acknowledge that Clever Canine Co. will take all reasonable measures to ensure my dog’s safety during transport and training. However, I release Clever Canine Co. and its employees from liability for any incidents that may occur during training, transportation, or related activities.

5. Personal Property & Loss

I understand that Clever Canine Co. is not responsible for any lost, damaged, or stolen personal items (e.g., collars, leashes, harnesses).

7. Agreement & Acknowledgment

By signing below, I acknowledge that I have read, understand, and agree to the terms of this waiver.

TERMS AND CONDITIONS

1. General Agreement

By booking services with Clever Canine Co., you agree to the following terms and conditions for our Dobg Day Train Van Service.

2. Payment & Booking Policy

Full payment is required at the time of booking to secure a spot.
Payment can be made via credit card, bank transfer, invoice or cash
Packages must be used within their applicable timeframe from the purchase date unless otherwise stated.

3. Weekly & Fortnightly Subscription Plans

Clients may enrol in a weekly or fortnightly subscription plan for ongoing training.
Subscription payments are automatically processed on the agreed billing cycle (weekly or fortnightly).
Subscriptions are non-refundable but may be paused with at least 14 days’ notice before the next billing cycle.

Missed Sessions for Subscription Clients

If a client misses a scheduled session, the following applies:
- Notice given 48+ hours before the session → The session can be rescheduled within the next billing period.
- Notice given less than 48 hours before the session → The session is forfeited with no refund or credit.
- No-shows (if the dog is unavailable for pick-up at the scheduled time) → The session is forfeited with no refund.
Sessions do not roll over beyond the current billing period unless prior arrangements are made.
If Clever Canine Co. needs to cancel due to unforeseen circumstances (e.g., weather, vehicle issues), the session will be rescheduled at no extra cost.

4. Cancellations & Refund Policy

We understand that schedules change, but due to limited availability, the following policies apply:

Cancellations made 24+ hours before pick-up – Credit toward a future session (no refunds).
Cancellations made less than 24 hours before pick-up – No refund or credit.
No-shows (if the dog is unavailable for pick-up at the scheduled time) – No refund.
If Clever Canine Co. needs to cancel due to unforeseen circumstances (e.g., weather, vehicle issues), you will receive a rescheduled session or a credit.

5. Dog Behaviour & Safety

Owners must disclose any behavioural concerns before booking.
If a dog displays aggressive or unsafe behaviour, Clever Canine Co. reserves the right to remove them from training without a refund.
Dogs must be up-to-date on vaccinations, flea, tick and worming and are in good health.

6. Liability & Release

Clever Canine Co. is not liable for injuries, illnesses, or incidents that occur during transport or training.
Under no circumstances will Clever Canine Co. or its employees or agents; be held responsible for Canine Influenza, paralysis tick or injury that may occur to any pet/s during their day with Clever Canine Co.
Veterinary care will be sought if needed, and owners are responsible for all related costs.

7. Training Results & Expectations

Training success depends on consistency. Clever Canine Co. provides guidance, but owners must continue reinforcing training at home.
No guarantees are made regarding specific behaviour changes.

8. Photo & Video Usage

Owners may opt-in or out of allowing Clever Canine Co. to use their dog’s photos/videos for social media and training updates.

9. Agreement & Acknowledgment

By using our services, you agree to these terms and conditions. Clever Canine Co. reserves the right to update these terms at any time.